J Korean Acad Nurs Adm.  2018 Jun;24(3):221-233. 10.11111/jkana.2018.24.3.221.

Development of Emotional Labor Measurement Tool for Hospital Nurses

• Nam HR
• Lee JY

• KMID: 2415817
• DOI: http://doi.org/10.11111/jkana.2018.24.3.221

Abstract

PURPOSE
The study was done to analyze attributes of emotional labor experienced by clinical nurses working in domestic hospitals and to develop tools for measurement.
METHODS
The concept of nurse emotional labor was verified through concept analysis based on Hybrid model. The preliminary Nurse Emotional Labor Scale were examined for content validity, reliability and validity. The scale was verified with 500 nurses working in general hospitals located in Kangwon-do.
RESULTS
Attributes of the nurse emotional labor concept were derived from three types: surface type, internalize type and control behaviors and identified as having six constitutive factors: conscious surface behaviors, casual behaviors, empathy effort, repress, solve and endure. The results of the construct validity test of the tool showed 8 factors. The Nurse Emotional Labor Measurement Tool had a significant correlation (r=.35, p < .001) with the Scale of Morris & Felman in result of criterion-related validity. And the internal consistency reliability Cronbach's α coefficient was .93.
CONCLUSION
The development process showed that to accurately describe emotional labor of nurses, it is necessary to consider not only quantitative aspects but also qualitative aspects and content aspects.

Keyword

Nurses; Emotions; Factor analysis; Measurement; Hospitals

MeSH Terms

Empathy
Factor Analysis, Statistical
Gangwon-do
Hospitals, General
Reproducibility of Results

Figure

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  Figure 1. Research procedure in the development of measurement tools.

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  Figure 2. Conceptual analysis derived from the pre-theory and in-depth interviews.

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