J Korean Acad Nurs Adm.  2016 Jan;22(1):22-32. 10.11111/jkana.2016.22.1.22.

Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence

• Lee KR
• Kim JM

• KMID: 2153275
• DOI: http://doi.org/10.11111/jkana.2016.22.1.22

Abstract

PURPOSE
The purpose of this study was to identify the effects of emotional labor on burnout in nurses focusing the moderating effects of social intelligence and emotional intelligence.
METHODS
Data were collected in March 2015 by self administered questionnaires among 392 nurses in eight hospitals located in Busan, Gyeongsangnam-do. Data were analyzed by stepwise multiple regression, hierarchical multiple regression.
RESULTS
Study results shown (a) emotional labor showed a positive correlation on burnout, while social intelligence and emotional intelligence showed a negative correlation on burnout, (b) emotional labor was the most influential variable on burnout, (c) social intelligence had a negative moderating effect the relationship between emotional labor and burnout, (d) emotional intelligence had a positive moderating effect the relationship between emotional labor and burnout.
CONCLUSION
The result of the study indicate that emotional labor of nurses is positively correlated with burnout and emotional labor is to give the greatest effect on burnout, social intelligence and emotional intelligence had a moderating effects the relationship between emotional labor and burnout.

Keyword

Burnout; Emotional labor; Social intelligence; Emotional intelligence; Nurses

MeSH Terms

Busan
Emotional Intelligence*
Gyeongsangnam-do