Korean J Occup Health Nurs.  2018 Feb;27(1):13-24. 10.5807/kjohn.2018.27.1.13.

Hospital Nurses' Experiences of Conflict and Conflict Resolution

• Jung HG
• Yang YK

• KMID: 2407404
• DOI: http://doi.org/10.5807/kjohn.2018.27.1.13

Abstract

PURPOSE
The purpose of this study was to investigate conflicts and the experiences of conflict resolution of hospital nurses.
METHODS
This qualitative study used phenomenological methodology. The research participants were 8 nurses of C hospital. Data were collected through in-depth individual interviews from November 2016 to February 2017. The data analysis method was based on Colaizzi's approach.
RESULTS
The study results showed that the experiences of nurses consisted of 15 themes and 6 theme clusters: 1) Ambiguous role, 2) Recognizing lack of competence, 3) Difficulty maintaining relationships, 4) Unsatisfactory work environment, 5) Efforts to resolve conflicts, and 6) Conflict resolution process through labor union.
CONCLUSION
The findings of this study recommend that hospital organizations and managers should pay attention to improving the work environment and organizational culture of members. The results of the present study can improve the understanding of various aspects of the daily life of hospital nurses.

Keyword

Hospitals; Nurses; Conflict; Qualitative research

MeSH Terms

Labor Unions
Mental Competency
Methods
Negotiating*
Organizational Culture
Qualitative Research
Statistics as Topic