Korean J Schizophr Res.  2014 Apr;17(1):27-35. 10.16946/kjsr.2014.17.1.27.

A Study on Satisfaction with Mental Health Services and Quality of Life among Patients with Schizophrenia in the Community Mental Health Center

• Kim HM
• Choi JS
• Lee MO

• KMID: 2288296
• DOI: http://doi.org/10.16946/kjsr.2014.17.1.27

Abstract

OBJECTIVES
The purpose of this study was to investigate client satisfaction with mental health services across sociodemographical and service utilization characteristics and to identify the predictors for quality of life for schizophrenic patients who registered in community mental health center.
METHODS
One hundred five schizophrenic patients who had received intensive or continuing care completed questionnaires, which included Consumer Satisfaction Scale and the Korean version of World Health Organization Quality of Life Assessment Instrument-Brief (WHOQOL-BREF). Subject's sociodemographic and service utilization characteristics were compared using t-test or one-way analysis of variance. To examine the influence of these variables on quality of life, stepwise multiple regression was conducted.
RESULTS
Consumer satisfaction scores differed significantly depending on the length of contact with a current mental health staff. In a stepwise multiple regression model, service relevance and occupation together explained 20.5% of variance in quality of life.
CONCLUSION
The results suggest that continuity in contact with a current mental health staff was important in consumer satisfaction. Service relevance and occupation had an impact on quality of life.

Keyword

Schizophrenia; Consumer satisfaction; Quality of life

MeSH Terms

Consumer Satisfaction
Humans
Mental Health Services*
Mental Health*
Occupations
Quality of Life*
Surveys and Questionnaires
Schizophrenia*
World Health Organization

Reference

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