J Korean Clin Nurs Res.  2024 Dec;30(3):167-177. 10.22650/JKCNR.2024.30.3.167.

Impacts of Nursing Character, Organizational Communication Satisfaction and Organizational Commitment on Quality of Nursing Services among Clinical Nurses

• Lee ES
• Jung KN
• Shin GL
• Kim GM
• Jang HJ

• KMID: 2567595
• DOI: http://doi.org/10.22650/JKCNR.2024.30.3.167

Abstract

Purpose
The purpose of this study was to investigate the influence of clinical nurses' nursing character, organizational communication satisfaction and organizational commitment on quality of nursing service.
Methods
This study used a descriptive research design. Data were collected from 209 general nurses working in a tertiary hospitals in D city using self-report questionnaires from November 28 to December 14, 2022. The collected data were analyzed using descriptive statistics, Independent t-test, ANOVA, Scheffé test, Pearson correlation, and multiple regression analysis using SPSS/WIN 23.0 program.
Results
There was a significant positive correlation between nursing character, organizational communication satisfaction, organizational commitment, and quality of nursing services. The regression analysis showed nursing character (β=.75, p<.001), organizational communication satisfaction (β=.12, p=.034) significantly influenced quality of nursing service, and explained 64.0% of the quality of nursing service.
Conclusion
The findings indicate that the quality of nursing service can be improved by raising nursing character and organizational communication satisfaction. Therefore, to improve the quality of nursing services, repeated and continuous implementation of training programs, including education to enhance nursing character, is necessary. Additionally, it is essential to develop and apply a programs to strengthen organizational communication satisfaction.

Keyword

Nurses; Character; Communication; Nursing Services