J Korean Crit Care Nurs.  2019 Oct;12(3):1-12. 10.0000/jkccn.2019.12.3.1.

The Relationship between Person-Centered Nursing and Family Satisfaction in ICUs

Affiliations
  • 1Professor, Department of Nursing, Dong-A University, Korea.
  • 2Staff Nurse, Surgical Intensive Care Unit, Kosin University Gospel Hospital, Korea. tisl3180@hanmail.net

Abstract

PURPOSE
This study aims to identify the relationship between person-centered critical care nursing (PCCN) and family satisfaction for intensive care unit (ICU) nurses.
METHODS
This research used a cross-sectional survey. The participants were 142 nurses and 121 family members from 8 ICUs in 4 hospitals in B city. The questionnaire survey was conducted between December 2018 and March 2019. The eight ICUs were divided into those that scored high and those that scored low for person-centered care relative to the average score for PCCN, and the difference in family satisfaction between the ICUs with high and low scores was compared using t-test.
RESULTS
The mean score of PCCN was 3.68±0.40 out of 5. In the subcategories of PCCN, "comfort"was the highest at 3.95±0.49, followed by "respect" at 3.73±0.57, "compassion" at 3.59±0.57, and "individuality" at 3.47±0.54. The average score of family satisfaction with the ICUs was 3.45±0.67 out of 5. In its subcategories, "emotion" was the highest at 3.69±0.72, followed by "information" at 3.61±0.75, "participation" at 3.30±0.79, and "resources"˜ at 3.20±0.80. The family satisfaction (3.75±0.54) with the ICU of the highest-scoring PCCN was significantly higher than the family satisfaction (3.25±0.53) with the ICU with the lowest-scoring PCCN (t=4.97, p<.001).
CONCLUSION
The results suggest that the PCCN scores of ICU nurses should be promoted to improve family satisfaction. It is necessary to pursue a variety of ways to secure the provision of person-centered nursing practice in ICUs.

Keyword

Intensive care units; Nurses; Patient-centered nursing; Family; Satisfaction

MeSH Terms

Critical Care Nursing
Cross-Sectional Studies
Humans
Intensive Care Units
Nursing*
Patient-Centered Care
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