Saf Health Work.  2016 Sep;7(3):194-200. 10.1016/j.shaw.2015.12.005.

Analysis Testing of Sociocultural Factors Influence on Human Reliability within Sociotechnical Systems: The Algerian Oil Companies

Affiliations
  • 1Industrial Prevention Research Laboratory, Institute of Health and Safety, University Hadj Lakhdar, Batna, Algeria. laibaki@hotmail.com
  • 2Road Users Psychology Laboratory, Faculty of Humanities and Literature, University Hadj Lakhdar, Batna, Algeria.

Abstract

BACKGROUND
The influence of sociocultural factors on human reliability within an open sociotechnical systems is highlighted. The design of such systems is enhanced by experience feedback.
METHODS
The study was focused on a survey related to the observation of working cases, and by processing of incident/accident statistics and semistructured interviews in the qualitative part. In order to consolidate the study approach, we considered a schedule for the purpose
of standard statistical measurements. We tried to be unbiased by supporting an exhaustive list of all worker categories including age, sex, educational level, prescribed task, accountability level, etc. The survey was reinforced by a schedule distributed to 300 workers belonging to two oil companies. This schedule comprises 30 items related to six main factors that influence human reliability.
RESULTS
Qualitative observations and schedule data processing had shown that the sociocultural factors can negatively and positively influence operator behaviors.
CONCLUSION
The explored sociocultural factors influence the human reliability both in qualitative and quantitative manners. The proposed model shows how reliability can be enhanced by some measures such as experience feedback based on, for example, safety improvements, training, and information. With that is added the continuous systems improvements to improve sociocultural reality and to reduce negative behaviors.

Keyword

human reliability; oil industries; socio-cultural factors; socio-technical systems
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