J Korean Soc Med Inform.  2006 Mar;12(1):45-55.

User's Satisfaction on the Electronic Medical Record System in Seoul National University Bundang Hospital

• Choi EY
• Chang YS
• Chin HJ
• Chung EJ
• Byeun NS
• Yoo DH
• Bae S
• Ha KS

Abstract

OBJECTIVE
Seoul National University Bundang Hospital is the first full digital hospital with electronic medical record(EMR) system in Korea. We evaluated the user's satisfaction on the EMR system at 15 months from its beginning.
METHODS
A total of 105 doctors and 503 nurses participated in this study. The questionnaire was composed of four domains: user satisfaction between paper records and EMR, User perceived improvement of work efficiency with EMR, user interface satisfaction and advantage/ disadvantage of EMR. A Likert-type 5-point scale was used for the degree of satisfaction, with 5 indicating 'very satisfied'.
RESULTS
Doctors were more satisfied with EMR system than paper records, especially on editing (3.33 vs. 2.73, p<0.05) and retrieval (3.68 vs. 2.23, p<0.05). However, the degree of satisfaction was not significantly different from that of paper records in terms of input (3.22 vs. 3.03, p>0.05). Nurses were more satisfied with EMR system than paper records, e.g., editing (3.51 vs. 2.74, p<0.05), retrieval (4.07 vs. 2.51, p<0.05) and input (3.82 vs. 2.90, p<0.05). Also, doctors and nurses showed satisfaction for most of user interfaces.
CONCLUSION
Users seem to be satisfied with the EMR system. EMR system should have a flexible system to improve the input system, the structured forms, and the standardized terminology according to the need of users.

Keyword

Medical Electronics; Electronic Medical Record System; User's Satisfaction

MeSH Terms

Electronic Health Records*
Electronics, Medical
Korea
Surveys and Questionnaires
Seoul*