J Korean Acad Nurs Adm.  2010 Dec;16(4):488-496.

Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

Affiliations
  • 1Dankook University Hospital, korea.
  • 2Department of Nursing, Dankook University, Korea. jongkimk@dankook.ac.kr

Abstract

PURPOSE
This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations.
METHODS
The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0.
RESULTS
The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27).
CONCLUSION
The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

Keyword

Hospital; Nursing Staff; Communication; Organization and Administration

MeSH Terms

Hospitals, General
Humans
Mental Competency
Nursing Staff
Organization and Administration
Surveys and Questionnaires
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