J Korean Acad Nurs Adm.  2020 Jun;26(3):262-273. 10.11111/jkana.2020.26.3.262.

The Influence of Importance and Performance of Nursing Activities, and Professional Self-Concept on Ambulatory Care Nurses’ Job Satisfaction

  • 1Senior Nurse, Inje University Busan Paik Hospital
  • 2Assistant Professor, College of Nursing ․ Institute for Health Science Research, Inje University
  • 3Nurse Manager, Inje University Busan Paik Hospital


The purpose of this study was to identify factors influencing job satisfaction among ambulatory care nurses.
Data were collected through a self-evaluation survey of 129 nurses in one tertiary hospital. Data were analyzed using paired t-test, independent t-test, one-way ANOVA, Importance-Performance Analysis, Pearson correlation coefficients, and multiple regression analysis.
The mean scores were: for importance, 3.18 out of 4, for performance, 2.24 out of 4, for professional self-concept, 2.92 out of 4, and for job satisfaction 2.77 out of 5. There were statistically significant positive correlations between professional self-concept and job satisfaction (r=.37, p<.001). Stepwise multiple regression analysis showed that satisfaction with professional self-concept, clinical career, and age explained 47.0% of the job satisfaction of ambulatory care nurses (F=37.51, p<.001). Satisfaction with professional self-concept, clinical career, and age were statistically significant predictors of job satisfaction.
Findings indicate motivation programs according to clinical career would be useful to improve job satisfaction of ambulatory care nurses. Additionally, continuous education should be provided to strengthen the professional self-concept of nursing professionals in both undergraduate curricula and clinical fields.


Nurses; Outpatient clinics; hospital; Task Performance and Analysis; Self concept; Job satisfaction
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