J Korean Acad Nurs Adm.  2018 Jan;24(1):85-96. 10.11111/jkana.2018.24.1.85.

A Literature Review of Research on Medical Service Design in Korea

• Jang KS
• Chung KH
• Kim YH

• KMID: 2403686
• DOI: http://doi.org/10.11111/jkana.2018.24.1.85

Abstract

PURPOSE
Purpose of this study was to analyze research on the service design process applied to domestic medical service areas.
METHODS
A review was made through domestic databases including RISS, KISS, DBpia, and NDSL and for the analysis framework: a medical service classification code which integrated the medical service area and the design fields.
RESULTS
In the healthcare service field there were 9 studies (69.2%) in the medical area, 1 study (7.7%) each in nursing and oriental medicine, and 2 studies (15.4%) in healthcare. According to analysis results based on the medical service classification code, there were 5 studies in prevention and management, 6 studies in curative care, 1 each in rehabilitation and ancillary care. Double diamond process was used in 8 studies.
CONCLUSION
Service design was applied mainly to the curative care in the domestic medical settings but little research on service design in the long-term nursing care area was identified. As a strategy to improve the quality of nursing service, it is necessary to adopt the service design process for various nursing service areas in Korea.

Keyword

Nursing services; Patient-centered care; Quality improvement

MeSH Terms

Classification
Delivery of Health Care
Diamond
Korea*
Medicine, East Asian Traditional
Nursing
Nursing Care
Nursing Services
Patient-Centered Care
Quality Improvement
Rehabilitation
Diamond

Figure

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  Figure 1. Literature selection process in this study.

Reference

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