Korean J Occup Health Nurs.  2009 Nov;18(2):262-269.

Job Stress and Job Satisfaction of Workers' Compensation Case Managers

Affiliations
  • 1Department of Nursing, Kyungwon University, Korea. nhk@kyungwon.ac.kr

Abstract

PURPOSE
The purpose of this study was to explore job stress, job satisfaction and their relationship among Workers' Compensation Case Managers. METHOD: 137 Workers' Compensation Case Managers (89 case workers and 48 nurses) responded to a self-administered questionnaire. The data were collected in october, 2006 and analyzed using t-test and Pearson's Correlation Coefficient with SPSS WIN 14.0 program. RESULT: The mean score of job stress of nurses was 2.60 which was higher than that of the Korean female workers'. The mean score of job satisfaction was 2.30. The significant inverse correlation between job stress and job satisfaction was found (P<.01). In regard to the 7 items, the significant inverse correlations were found in lack of reward, interpersonal conflict, organizational system, insufficient job control, and occupational environment.
CONCLUSION
The result indicated that the Workers' Compensation Case Managers have higher occupational stress and lower job satisfaction. To improve their job satisfaction, it is necessary to reinforce reward, organizational system, job autonomy, and cooperative occupational environment.

Keyword

Case manager; Job stress; Job satisfaction
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