Skip Navigation
Skip to contents
Results by Year

View Wide

Filter

ARTICLE TYPE

PUBLICATION DATE

58 results
Display

Influence of Internal Marketing Perception on Customer Orientation and Organizational Citizenship Behavior of Nurses

Kim ES, Kim SY

Purpose: The purpose of this study was to identify the influence of the internal marketing perception on customer orientation and the organizational citizenship behavior of clinical nurses. Methods: The participants...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Impacts of menu information quality and nutrition information quality on technology acceptance characteristics and behaviors toward fast food restaurants' kiosk

Han J, Moon H, Oh Y, Chang JY, Ham S

BACKGROUND/OBJECTIVES: With the advances in technologies, self-service kiosks at foodservice operations are becoming a new way of service provision. This study examined the relationships among the menu information quality, nutrition...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Effects of Compassion Competence and Organizational Commitment on Customer Orientation in Hospital Nurses

Kim YH, Choi MY

PURPOSE: This study aimed to examine the effects of compassion competence and organizational commitment on customer orientation in hospital nurses. METHODS: The participant of this study was 223 nurses who have...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Influence of Ordering Kiosk Nutrition Information Transparency and Information Quality on the Customer Behavioral Intention in Fast Food Restaurants

Han JH, Oh YH, Ham S

This study examined the perception and behavior of fast food restaurant customers toward ordering kiosk nutrition information. Specifically, the influence of nutrition information transparency and information quality on behavioral intention...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
The role of customer service manual on workplace emotional burden in nationwide cross sectional study

Yun S, Lim SS, Kim J, Kim YK, Won JU, Yoon JH

BACKGROUND: We aim to discuss the overall effect of customer service manual (CSM) on service industry workers using Korean Working Condition Survey. METHODS: Out of 50,007 total survey participants, 11,946 customer...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout

Han SS, Han JW, Kim YH

BACKGROUND: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Customers' Purchase Patterns and Expectation-Confirmation toward Home Meal Replacement Products

Koo M, Kang HS, Ham S

This study examined the customers' perception on Home Meal Replacement (HMR) products. Specifically, there were three research objectives: 1. to identify the customers' HMR purchase patterns and preference of HMR...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Customer Experience Management for Cancer Patients in a Tertiary Hospital

Won YH, Kim JH, Jung EH, Kwak EA, Yang YJ, Shin SJ, Kim YH, Kim JH

PURPOSE: The purpose of this study was to investigate the effect of customer experience management on nursing service satisfaction of cancer patients and their intent to revisit the hospital and...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Analysis of factors affecting customer satisfaction of HACCP applied restaurant in highway service area

Kim TH, Bae HJ

PURPOSE: The purposes of this study were to investigate food consumption practices and analyze factors that influence customer satisfaction of an HACCP applied restaurant in a highway service area. METHODS: A...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

Oh HS, Wee H

PURPOSE: The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
The Effects of Customer Contact Service to the Mental Health among Korean Taxi Drivers

Lee B

PURPOSE: The purpose of this study was to determine the relationship between customer contact service and mental health among Korean taxi drivers. METHODS: This was a secondary analysis of data collected...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Awareness and satisfaction survey regarding national health insurance dental scaling

Lee BG, Lee JH

OBJECTIVES: The purpose of this study was to compare awareness on scaling and satisfaction regarding national health insurance scaling to several general characteristics, to awareness of oral health, and to...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
The Effect of Internal Marketing on Customer Orientation of Dental Hygienists

Lee BH, Kim JS

The purpose of this study was to reveal association between internal marketing and customer orientation. Internal marketing was composed of empowerment, educational training, reward system, internal communication and management support....
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Exploratory Study on Customer-Oriented Service Contact Elements in Foodservice Industry

Han MA, Chong YK

The purpose of this study was to provide preliminary data for competitive dominance in an institutional foodservice environment. Data were collected from 85 experts and practitioners on customer-oriented service contact...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Case Study on Improvement of Hospital Foodservice by Introduction of FMEA Techniques: Focus on Food Delivery Service Quality and Customer Satisfaction

Kim HJ, Hong JI, Heo GJ

In this study, we attempted to improve hospital food delivery service quality and customer satisfaction by using FMEA (Failure Mode and Effect Analysis), which is applied to the quality control...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

Kim IS, Seo RB, Kim BN, Min AR

PURPOSE: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables. METHODS: Participants were 230...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Customer perception and expert assessment in restaurant food environment by region: Focused on restaurants in Suwon, Hwaseong city

Oh MH, Choe JS, Kim Y, Lee SE, Paik HY, Jang MJ

PURPOSE: The aim of this study was to assess the food environment, particularly focusing on restaurants in three areas (Suwon city, Hwaseong Byeongieom-dong, and Bibong-myun). METHODS: A total of 662 persons...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Customer Satisfaction Survey With Clinical Laboratory and Phlebotomy Services at a Tertiary Care Unit Level

Koh YR, Kim SY, Kim IS, Chang CL, Lee EY, Son HC, Kim HH

We performed customer satisfaction surveys for physicians and nurses regarding clinical laboratory services, and for outpatients who used phlebotomy services at a tertiary care unit level to evaluate our clinical...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Factors Associated with Customer Orientation and Nursing Productivity

Yeo AR, Lee H, Jin H

  • KMID: 2321233
  • J Korean Acad Nurs Adm.
  • 2014 Mar;20(2):167-175.
PURPOSE: The purpose of this study was to identify the levels of customer orientation in nurses whose work experience was between 1 and 5 years and to examine factors associated...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close
Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010

Yang IS, Yi BS, Park MK, Baek SH, Chung YS, Jeong JY, Kim YJ, Kim HY

The purposes of this study were to analyze the quality attributes, quality factors and customer satisfaction in school foodservice and to provide suggestions for improving school foodservice environments. The survey...
CITED
export Copy
Close
SHARE
Twitter Facebook
Close

Go to Top

Copyright © 2023 by Korean Association of Medical Journal Editors. All rights reserved.     E-mail: koreamed@kamje.or.kr