- Influence of Internal Marketing Perception on Customer Orientation and Organizational Citizenship Behavior of Nurses
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Kim ES, Kim SY
- KMID: 2525914
- J Korean Acad Nurs Adm.
- 2021 Jan;27(1):64-73.
- doi: 10.11111/jkana.2021.27.1.64
Purpose: The purpose of this study was to identify the influence of the internal marketing perception on customer orientation and the organizational citizenship behavior of clinical nurses. Methods: The participants... -
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- Impacts of menu information quality and nutrition information quality on technology acceptance characteristics and behaviors toward fast food restaurants' kiosk
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Han J, Moon H, Oh Y, Chang JY, Ham S
- KMID: 2471885
- Nutr Res Pract.
- 2020 Apr;14(2):167-174.
- doi: 10.4162/nrp.2020.14.2.167
BACKGROUND/OBJECTIVES: With the advances in technologies, self-service kiosks at foodservice operations are becoming a new way of service provision. This study examined the relationships among the menu information quality, nutrition... -
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- Effects of Compassion Competence and Organizational Commitment on Customer Orientation in Hospital Nurses
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Kim YH, Choi MY
- KMID: 2457424
- J Korean Clin Nurs Res.
- 2019 Aug;25(2):133-141.
- doi: 10.22650/JKCNR.2019.25.2.133
PURPOSE: This study aimed to examine the effects of compassion competence and organizational commitment on customer orientation in hospital nurses. METHODS: The participant of this study was 223 nurses who have... -
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- Influence of Ordering Kiosk Nutrition Information Transparency and Information Quality on the Customer Behavioral Intention in Fast Food Restaurants
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Han JH, Oh YH, Ham S
- KMID: 2455066
- J Korean Diet Assoc.
- 2019 Aug;25(3):165-177.
- doi: 10.14373/JKDA.2019.25.3.165
This study examined the perception and behavior of fast food restaurant customers toward ordering kiosk nutrition information. Specifically, the influence of nutrition information transparency and information quality on behavioral intention... -
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- The role of customer service manual on workplace emotional burden in nationwide cross sectional study
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Yun S, Lim SS, Kim J, Kim YK, Won JU, Yoon JH
- KMID: 2466041
- Ann Occup Environ Med.
- 2019 ;31(1):5.
- doi: 10.1186/s40557-019-0285-9
BACKGROUND: We aim to discuss the overall effect of customer service manual (CSM) on service industry workers using Korean Working Condition Survey. METHODS: Out of 50,007 total survey participants, 11,946 customer... -
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- Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout
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Han SS, Han JW, Kim YH
- KMID: 2430721
- Saf Health Work.
- 2018 Dec;9(4):441-446.
- doi: 10.1016/j.shaw.2017.12.001
BACKGROUND: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation... -
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- Customers' Purchase Patterns and Expectation-Confirmation toward Home Meal Replacement Products
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Koo M, Kang HS, Ham S
- KMID: 2436211
- J Korean Diet Assoc.
- 2018 Aug;24(3):246-260.
- doi: 10.14373/JKDA.2018.24.3.246
This study examined the customers' perception on Home Meal Replacement (HMR) products. Specifically, there were three research objectives: 1. to identify the customers' HMR purchase patterns and preference of HMR... -
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- Customer Experience Management for Cancer Patients in a Tertiary Hospital
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Won YH, Kim JH, Jung EH, Kwak EA, Yang YJ, Shin SJ, Kim YH, Kim JH
- KMID: 2405622
- J Korean Clin Nurs Res.
- 2017 Dec;23(3):321-331.
- doi: 10.22650/JKCNR.2017.23.3.321
PURPOSE: The purpose of this study was to investigate the effect of customer experience management on nursing service satisfaction of cancer patients and their intent to revisit the hospital and... -
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- Analysis of factors affecting customer satisfaction of HACCP applied restaurant in highway service area
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Kim TH, Bae HJ
- KMID: 2386630
- J Nutr Health.
- 2017 Jun;50(3):294-301.
- doi: 10.4163/jnh.2017.50.3.294
PURPOSE: The purposes of this study were to investigate food consumption practices and analyze factors that influence customer satisfaction of an HACCP applied restaurant in a highway service area. METHODS: A... -
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- Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals
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Oh HS, Wee H
- KMID: 2367005
- J Korean Acad Nurs Adm.
- 2016 Dec;22(5):507-517.
- doi: 10.11111/jkana.2016.22.5.507
PURPOSE: The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important... -
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- The Effects of Customer Contact Service to the Mental Health among Korean Taxi Drivers
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Lee B
- KMID: 2218484
- Korean J Occup Health Nurs.
- 2016 May;25(2):108-117.
- doi: 10.5807/kjohn.2016.25.2.108
PURPOSE: The purpose of this study was to determine the relationship between customer contact service and mental health among Korean taxi drivers. METHODS: This was a secondary analysis of data collected... -
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- Awareness and satisfaction survey regarding national health insurance dental scaling
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Lee BG, Lee JH
- KMID: 2190633
- J Korean Acad Oral Health.
- 2016 Mar;40(1):17-23.
- doi: 10.11149/jkaoh.2016.40.1.17
OBJECTIVES: The purpose of this study was to compare awareness on scaling and satisfaction regarding national health insurance scaling to several general characteristics, to awareness of oral health, and to... -
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- The Effect of Internal Marketing on Customer Orientation of Dental Hygienists
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Lee BH, Kim JS
- KMID: 2360842
- J Dent Hyg Sci.
- 2016 Feb;16(1):37-44.
- doi: 10.17135/jdhs.2016.16.1.37
The purpose of this study was to reveal association between internal marketing and customer orientation. Internal marketing was composed of empowerment, educational training, reward system, internal communication and management support.... -
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- Exploratory Study on Customer-Oriented Service Contact Elements in Foodservice Industry
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Han MA, Chong YK
- KMID: 2332465
- J Korean Diet Assoc.
- 2015 Feb;21(1):72-82.
- doi: 10.14373/JKDA.2015.21.1.72
The purpose of this study was to provide preliminary data for competitive dominance in an institutional foodservice environment. Data were collected from 85 experts and practitioners on customer-oriented service contact... -
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- Case Study on Improvement of Hospital Foodservice by Introduction of FMEA Techniques: Focus on Food Delivery Service Quality and Customer Satisfaction
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Kim HJ, Hong JI, Heo GJ
- KMID: 2332460
- J Korean Diet Assoc.
- 2015 Feb;21(1):25-36.
- doi: 10.14373/JKDA.2015.21.1.25
In this study, we attempted to improve hospital food delivery service quality and customer satisfaction by using FMEA (Failure Mode and Effect Analysis), which is applied to the quality control... -
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- The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses
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Kim IS, Seo RB, Kim BN, Min AR
- KMID: 2321275
- J Korean Acad Nurs Adm.
- 2015 Jan;21(1):10-19.
- doi: 10.11111/jkana.2015.21.1.10
PURPOSE: This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables. METHODS: Participants were 230... -
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- Customer perception and expert assessment in restaurant food environment by region: Focused on restaurants in Suwon, Hwaseong city
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Oh MH, Choe JS, Kim Y, Lee SE, Paik HY, Jang MJ
- KMID: 2327101
- J Nutr Health.
- 2014 Dec;47(6):463-474.
- doi: 10.4163/jnh.2014.47.6.463
PURPOSE: The aim of this study was to assess the food environment, particularly focusing on restaurants in three areas (Suwon city, Hwaseong Byeongieom-dong, and Bibong-myun). METHODS: A total of 662 persons... -
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- Customer Satisfaction Survey With Clinical Laboratory and Phlebotomy Services at a Tertiary Care Unit Level
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Koh YR, Kim SY, Kim IS, Chang CL, Lee EY, Son HC, Kim HH
- KMID: 1791954
- Ann Lab Med.
- 2014 Sep;34(5):380-385.
- doi: 10.3343/alm.2014.34.5.380
We performed customer satisfaction surveys for physicians and nurses regarding clinical laboratory services, and for outpatients who used phlebotomy services at a tertiary care unit level to evaluate our clinical... -
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- Factors Associated with Customer Orientation and Nursing Productivity
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Yeo AR, Lee H, Jin H
- KMID: 2321233
- J Korean Acad Nurs Adm.
- 2014 Mar;20(2):167-175.
PURPOSE: The purpose of this study was to identify the levels of customer orientation in nurses whose work experience was between 1 and 5 years and to examine factors associated... -
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- Evaluation of the Quality Attribute and Satisfaction on School Foodservice in 2010
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Yang IS, Yi BS, Park MK, Baek SH, Chung YS, Jeong JY, Kim YJ, Kim HY
- KMID: 2267558
- Korean J Community Nutr.
- 2013 Oct;18(5):491-504.
- doi: 10.5720/kjcn.2013.18.5.491
The purposes of this study were to analyze the quality attributes, quality factors and customer satisfaction in school foodservice and to provide suggestions for improving school foodservice environments. The survey... -
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