J Korean Acad Oral Health.  2021 Jun;45(2):92-99. 10.11149/jkaoh.2021.45.2.92.

Analysis of the factors of turnover intention of dental hygienists in dental hospitals

• Lee JH
• Yoon NN

• KMID: 2517235
• DOI: http://doi.org/10.11149/jkaoh.2021.45.2.92

Abstract

Objectives
This study aims to determine the influence of social exchange relationships, leader’s political skills, job stress, job satisfaction, and organizational commitment on turnover intention among dental hospital hygienists.
Methods
A self-administrated questionnaire survey was conducted from April 1-May 12, 2020, involving 209 dental hospital hygienists in Seoul, Busan, and Gyeongnam. The collected data were analyzed using SPSS and AMOS statistical analysis programs.
Results
In the hypotheses testing, 9 of 18 hypotheses were supported. In social exchange relationships, job stress, job satisfaction, and organizational commitment, the path to turnover intention had a significant effect, but it was not statistically significant in leader’s political skills. With regard to mediating effect, job stress, job satisfaction, and organizational commitment played a complete mediating role in the path from social exchange relationships to turnover intention.
Conclusions
To increase job satisfaction and organizational commitment, and lower job stress in order to have a positive impact on turnover intentions, it is imperative to develop and apply a program to enhance social exchange relationships.

Keyword

Dental hospital hygienists; Leader’s political skills; Social exchange relationships; Turnover intention