J Korean Crit Care Nurs.  2021 Jun;14(2):57-69. 10.34250/jkccn.2021.14.2.57.

Effects of Clinical Nurses’ Workplace Bullying, Empathic Ability, and Resilience on Job Satisfaction

• Lee MY
• Park Y

• KMID: 2517036
• DOI: http://doi.org/10.34250/jkccn.2021.14.2.57

Abstract

Purpose
: The purpose of this study was to understand the relationship between workplace bullying, empathic ability, resilience, and job satisfaction to provide basic data for the development of programs and education aimed at improving nurses’ job satisfaction.
Methods
: Data were collected through a structured questionnaire disseminated to nurses working in general hospitals. A total of 226 questionnaires were used for the analysis. We analyzed the data using descriptive statistics, an independent t-test, a one-way ANOVA, Pearson’s correlation coefficient, and a stepwise multiple regression analysis.
Results
: Nurses’ job satisfaction showed a significant positive correlation with empathic ability and resilience and a significant negative correlation with workplace bullying. Additionally, resilience, workplace bullying, empathic ability, religion, and the hope of moving to another department were significant factors affecting job satisfaction. The explanatory power of these variables for job satisfaction was 41.0%.
Conclusion
: To improve job satisfaction, a strategy to lower workplace bullying and increase empathic ability and resilience is necessary. The results of this study suggest the need for further research to develop educational programs for nurses to strengthen their empathic ability and resilience.

Keyword

Workplace bullying, Empathic ability, Resilience, Job satisfaction, Nurse; 직장 내 괴롭힘, 공감능력, 회복탄력성, 직무만족, 간호사