J Dent Hyg Sci.  2017 Apr;17(2):150-159. 10.17135/jdhs.2017.17.2.150.

Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method

  • 1Department of Dental Hygiene, Namseoul University, General Graduate School, Cheonan 31020, Korea.
  • 2Department of Dental Hygiene, Namseoul University, Cheonan 31020, Korea. dittochun4@hanmail.net


The purpose of this study was to identify job competencies of a dental intermediary-manager and to develop a job competency model. First, job competencies were extracted from literature review. Next, a focus group interview was conducted with a total of 5 people to prepare a draft of job competency model for dental intermediary-manager. Finally, a Delphi survey was conducted with 32 panels. A job competency model for dental intermediary-manager consisted of 6 groups which were dental business management, medical support, human resources management, communication, customer management, leadership, self-control and attitude. Subsequently 25 sub-competencies and 95 behavioral indicators were developed. The job competency model will be able to provide basic data for the development training programs to improve the competency of dental intermediary-managers.


Competency; Delphi; Dental hygienists; Intermediary-manager
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