Healthc Inform Res.  2016 Oct;22(4):326-332. 10.4258/hir.2016.22.4.326.

Confirmation of Expectations and Satisfaction with Hospital Information Systems: A Nursing Perspective

• Ayatollahi H
• Langarizadeh M
• Chenani H

• KMID: 2357387
• DOI: http://doi.org/10.4258/hir.2016.22.4.326

Abstract

OBJECTIVES
This study aimed to compare nurses' satisfaction with, and expectations of, hospital information systems in two teaching hospitals.
METHODS
This was a survey study, which was completed in 2014. The potential participants were 267 nurses who worked in two teaching hospitals and used the same hospital information system. Data were collected using two questionnaires. Both questionnaires were examined in terms of content validity and reliability.
RESULTS
The results showed that, for a majority of nurses, their expectations of the system were not met in either hospital. Moreover, there was a significant association between the nurses' expectations and the perceived usefulness of the systems (p < 0.001), between the nurses' expectations and their satisfaction with the systems (p < 0.001), and between the perceived usefulness and nurses' satisfaction with the systems (p < 0.001).
CONCLUSIONS
The results suggested that, apart from the technical issues of implementing clinical information systems, non-technical factors should be taken into account. Among them, the nature of clinical tasks and the organizational culture require more attention to allow a successful system to be designed and implemented.

Keyword

Hospital Information Systems; Medical Informatics Applications; Evaluation Studies; Nurses; Personal Satisfaction

MeSH Terms

Hospital Information Systems*
Hospitals, Teaching
Information Systems
Medical Informatics Applications
Nursing*
Organizational Culture
Personal Satisfaction
Reproducibility of Results

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