J Korean Acad Oral Health.  2016 Sep;40(3):190-197. 10.11149/jkaoh.2016.40.3.190.

Factors affecting the job satisfaction of the dental hygienists working in dental clinics or dental hospitals in Busan, Gyeongnam, and Gyeongbuk

  • 1Department of Biomedical Health Science, Graduate School, Dong-Eui University, Busan, Korea. yamako93@deu.ac.kr
  • 2Department of Dental Hygiene, College of Nursing and Healthcare Sciences, Dong-Eui University, Busan, Korea.
  • 3Research Institution of Nursing and Healthy Science, Dong-Eui University, Busan, Korea.


This study was aimed at seeking an effective method of improving job satisfaction and practice performance of clinical dental hygienists by analyzing their job satisfaction factors.
Questionnaires were distributed to 210 clinical dental hygienists working at dental institutions in Busan, Gyeongnam, and Gyeongbuk, from the 25th of July through to the 30th of August, 2015, after receiving approval of the Institutional Review Board. The following conclusions were derived as a result of analyzing a total of 198 of the 210 questionnaires, 12 of which were excluded due to non-response or suspicious authenticity.
Analysis of the job satisfaction according to the participants' general characteristics revealed significant differences in terms of marital status (P<0.001), age (P<0.001), education (P=0.002), income (P<0.001), and total work experience (P<0.001). Further, groups showing high scores on the internal marketing system, structural factors, communication system factors, and compensation factors had higher job satisfaction (P<0.01). Analysis of oral health education, a factor in the job satisfaction related to practice performance, was carried out by the high group. This led to high satisfaction with professional pride (P<0.01) and patient relationships (P<0.01). Preventive treatment, another factor in job satisfaction related to practice performance, led to high satisfaction with colleague relationships (P<0.05). The job satisfaction for medical cure cooperation tasks showed no significant differences. Administration and management tasks for high groups led to higher satisfaction with professional pride, ability to work, work environment, compensation, and patient relationships (P<0.01).
These results show the need for an expansion in oral health education and preventive treatment tasks in order to ensure greater job satisfaction in dental hygienists. Additionally, the development of internal marketing systems within dental care institutions is necessary to further enhance and promote a sense of accomplishment at work.


Dental hygienists; Internal marketing system; Job satisfaction
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