J Korean Acad Soc Nurs Educ.  2014 Aug;20(3):402-412. 10.5977/jkasne.2014.20.3.402.

Importance of Nurses' Caring Behaviors as Perceived by Nurses and Patients at Emergency Departments

Affiliations
  • 1Department of Nursing, Masan University, Korea. ceh@masan.ac.kr
  • 2Department of Nursing, Dong-A University, Korea.

Abstract

PURPOSE
This study was to investigate the importance of nurses' caring behaviors as perceived by nurses and patients at emergency departments, and to determine the differences between the two groups.
METHODS
The subjects of this study were 159 nurses working at emergency departments in 9 general hospitals in B Metropolitan City and 153 in-patients in 6 general hospitals, who were transferred to a general ward after being admitted to an emergency room. Research tool was a self-report questionnaire, which was a translated version of Caring Behavior Assessment(CBA). In this study, Cronbach's alpha was ranged from .83 to .93 in the seven subscale's reliability of CBA.
RESULTS
In terms of caring behaviors at emergency departments, both nurses and patients perceived that the most important subscale was . The subscale which showed the least importance from both groups was .
CONCLUSION
The results of this study have demonstrated that nurses' caring behaviors can meet the patient's needs if the gap in perceptions between nurses and patients would be reduced.

Keyword

Caring; Emergency Departments; Nurse

MeSH Terms

Emergency Service, Hospital*
Hospitals, General
Humans
Patients' Rooms
Surveys and Questionnaires
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