J Korean Acad Psychiatr Ment Health Nurs.  2014 Jun;23(2):82-92.

Content Analysis of Communication between Nurses during Preceptorship

• Jeoung YO
• Park SC
• Jin JK
• Kim JY
• Lee JU
• Park SY
• Sok S

Abstract

PURPOSE
This study was done to explore communication between nurses during preceptorship.
METHODS
A qualitative study, using content analysis was conducted. Semistructured interviews were held with 10 nurses working in urban hospitals.
RESULTS
A total of 226 significant statements were selected from the data and classified into 4 categories and 23 subcategories. Communication experiences of new nurses' own performance were responses to reproach - acceptance and apology, and unresponsiveness due to feeling small and uncomfortable; responses to questions - misanswer; responses to directions - unconditional acceptance. Communication experiences of new nurses' performance by nurse preceptors were kindness, stigmatization, talking behind one's back, criticism and reproach, impolite words, and emotional expression. Communication experiences of nurse preceptors's own performance were directives, sympathy, reproach, unkindness, authoritative strictness, and nonverbal expression: being cold, and lessening of tension. Communication experiences of nurse preceptors' performance by new nurses were response to criticism - recognition and apology for mistakes, evasion of responsibility, and excuses; responses to explanations-active acceptance, and difficulty with communication due to lack of comprehension.
CONCLUSION
These results provide deep understanding of nurses' communication during preceptorship and should help in developing comprehensive education programs for preceptor nurses and new nurses.

Keyword

Nurses; Preceptorship; Communication; Qualitative research

MeSH Terms

Comprehension
Education
Hospitals, Urban
Preceptorship*
Qualitative Research
Stereotyping

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