J Korean Acad Nurs Adm.  2015 Jun;21(3):317-326. 10.11111/jkana.2015.21.3.317.

Factors Influencing Chinese Customers' Loyalty to Korean Medical and Tourism Services

• Yom YH
• Kim MA
• Han JH

• KMID: 2321313
• DOI: http://doi.org/10.11111/jkana.2015.21.3.317

Abstract

PURPOSE
The purpose of this study was to identify factors related to the loyalty of Chinese customers who use Korean medical and tourism services.
METHODS
Participants were 158 Chinese who visited plastic surgery clinics in Korea. Data were analyzed using descriptive statistics, One-way ANOVA, Scheffe? test, Pearson Correlation and Hierachical Multiple Regression.
RESULTS
Medical service quality, tourism service quality and medical and service satisfaction were positively correlated with customer loyalty. Medical service quality and medical and tourism service satisfaction had significant influence on customer loyalty. The explained variance for customer loyalty was 84.9%.
CONCLUSION
These results suggest the need to improve the tourism service and medical and tourism service satisfaction to retain loyal customers.

Keyword

Medical tourism; Quality of health care; Personal satisfaction

MeSH Terms

Asian Continental Ancestry Group*
Humans
Korea
Medical Tourism
Personal Satisfaction
Quality of Health Care
Surgery, Plastic

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