J Korean Acad Community Health Nurs.  2016 Jun;27(2):114-123. 10.12799/jkachn.2016.27.2.114.

Regional Comparison of Home Visiting Care Service Satisfaction among Elder Beneficiaries of the Long Term Care Insurance

• Kwak C

• KMID: 2311174
• DOI: http://doi.org/10.12799/jkachn.2016.27.2.114

Abstract

PURPOSE
This study aims at comparing levels of service satisfaction with and needs for visiting nurse(VN) services among their beneficiaries in order to make a plan for extending VN services.
METHODS
The number of the subjects of this study is 270 in total. They were selected in random sampling in which 30 VN service recipients were randomly selected from each of 7 regions based on their grades and region types.
RESULTS
The highest total score for satisfaction with the VN services was 46.30, which the rural residents gave to their received VN services, then the metropolitan residents gave 44.57, and the small and middle size cities' residents 43.64. On the other hand, the highest total score for needs for VN services was 33.03, which the small and middle size cities' residents gave to their received VN services, then the rural residents gave 31.68, and the metropolitan residents 30.88.
CONCLUSION
As the small and middle size cities' residents showed low satisfaction with and high needs for local VN services, policies need to be made to promote service providers' expertise and accessibility.

Keyword

Nursing service; Consumer satisfaction; Health policy; Needs

MeSH Terms

Consumer Behavior
Hand
Health Policy
House Calls*
Insurance, Long-Term Care*
Long-Term Care*
Nursing Services

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