Korean J Nutr.  2005 Mar;38(2):173-179.

The Study of Self-Evaluated Employee Satisfaction Comparing Contract Foodservice and Independent Foodservice

  • 1Department of Food & Nutrition, Hoseo University, Asan, Korea.
  • 2Department of Food & Nutrition, Seoul Health College, Sungnam, Korea.


The study estimated employee satisfaction to apply TQM system to hospital foodservice management. A survey was mailed to foodservice employees of five general hospitals with more than 300 beds, three of them were independent and two of them were contract foodservice management. A total of 129 questionnaires were returned and analyzed for statistical analysis. Statistical analysis was completed using SPSS for chi-square test, t-test and Pearson's correlation. The results of this study showed that employees of contract foodservice presented higher scores than independent foodservice in interests, affection, importance of works. And achievement of work was significantly different between contract and independent foodservice employees (p < 0.05). The satisfaction of payment adequacy was lower for contract foodservice employees (p < 0.05). The employees of both contract and independent foodservice were satisfied with attitude of foodservice managers toward employee. Attitude scores of foodservice employees toward co-worker were higher in independent foodservice. Employees of independent foodservice showed higher scores for the attitude toward institution represented satisfaction.


employee satisfaction; independent foodservice; contract foodservice; TQM

MeSH Terms

Hospitals, General
Postal Service
Surveys and Questionnaires
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