J Korean Acad Nurs Adm.  2015 Dec;21(5):469-479. 10.11111/jkana.2015.21.5.469.

Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units

• Shin SR
• Park KY

• KMID: 2151264
• DOI: http://doi.org/10.11111/jkana.2015.21.5.469

Abstract

PURPOSE
The purpose of this study was to compare hospitalized patients in comprehensive nursing care units and general care units as to satisfaction with nursing care and factors influencing their intent to revisit the hospital
METHODS
A cross-sectional study was conducted with 178 patients who had been hospitalized in a comprehensive nursing care unit and a general care unit in one hospital. Participants completed self-report questionnaires. Data were analyzed using SPSS 21.0.
RESULTS
There was a significant difference between the comprehensive nursing care unit and general care unit for intent to revisit the hospital (p=.036). Factors influencing intent to revisit the hospital for patients in the comprehensive nursing care unit were 'satisfaction with nursing care' (p<.001) and 'use of additional costs for comprehensive nursing care' (p=.041). The factor influencing intent to revisit hospital for patients in the general care unit was 'satisfaction with nursing care' (p<.001).
CONCLUSION
Findings indicate that comprehensive nursing care service in which all care is provided by nursing staff only, without family or private caregivers, increases intent to revisit the hospital. These results can be used as the foundation of reviewing the operation and expansion of comprehensive nursing care service.

Keyword

Nursing staff; Hospital; Patient satisfaction

MeSH Terms

Caregivers
Cross-Sectional Studies
Humans
Nursing Care*
Nursing Staff
Nursing*
Patient Satisfaction

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