J Korean Acad Nurs.  2010 Feb;40(1):69-77. 10.4040/jkan.2010.40.1.69.

Development of Key Indicators for Nurses Performance Evaluation and Estimation of Their Weights for Management by Objectives

• Lee EH
• Ahn SH

• KMID: 1125566
• DOI: http://doi.org/10.4040/jkan.2010.40.1.69

Abstract

PURPOSE
This methodological research was designed to develop performance evaluation key indicators (PEKIs) for management by objectives (MBO) and to estimate their weights for hospital nurses.
METHODS
The PEKIs were developed by selecting preliminary indicators from a literature review, examining content validity and identifying their level of importance. Data were collected from November 14, 2007 to February 18, 2008. Data set for importance of indicators was obtained from 464 nurses and weights of PEKIs domain was from 453 nurses, who worked for at least 2 yr in one of three hospitals. Data were analyzed using chi-square-test, factor analysis, and the Analytical Hierarchy Process.
RESULTS
Based upon Content Validity Index of .8 or above, 61 indicators were selected from the 100 preliminary indicators. Finally, 40 PEKIs were developed from the 61 indicators, and categorized into 10 domains. The highest weight of the 10 domains was customer satisfaction, which was followed by patient education, direct nursing care, profit increase, safety management, improvement of nursing quality, completeness of nursing records, enhancing competence of nurses, indirect nursing care, and cost reduction, in that order.
CONCLUSION
PEKIs and their weights can be utilized for impartial evaluation and MBO for hospital nurses. Further research to verify PEKIs would lead to successful implementation of MBO.

Keyword

Objectives; Management; Nurses performance evaluation; Indicators; Weight

MeSH Terms

Adult
*Employee Performance Appraisal
Humans
Models, Nursing
Nursing Evaluation Research
Nursing Staff, Hospital/*standards
Task Performance and Analysis

Figure

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  Figure 1 Research process.

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