J Korean Acad Nurs Adm.  2016 Mar;22(2):119-128. 10.11111/jkana.2016.22.2.119.

Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses

• Lee JY
• Nam HR

• KMID: 2161445
• DOI: http://doi.org/10.11111/jkana.2016.22.2.119

Abstract

PURPOSE
The purpose of this study was to investigate the relationship among work environment of nursing, nursing organizational culture, demands at work and the emotional labor in clinical nurses.
METHODS
A convenience sample of 241 registered nurses was obtained from two hospitals. Data were collected by a self-administered questionnaire during December, 2014. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0.
RESULTS
The mean score for emotional labor was 3.36±0.48, for work environment of nursing, 2.44±0.36, and for innovational-orientation, 2.95±0.56: Relation-orientation, 3.34±0.62, Task-orientation, 2.95±0.53, and hierarchy-orientation, 3.41±0.49, The score for quantitative demands was 3.02±0.56, and for work pace, 3.76±0.76. In multivariate analysis, factors related to emotional labor were work environment of nursing, innovational-orientation and work pace.
CONCLUSION
Findings from this study indicate the need to evaluate and improve the work environment for nurses to decrease emotional labor.

Keyword

Emotional labor; Work environment; Organizational culture; Demands at work

MeSH Terms

Multivariate Analysis
Nursing
Organizational Culture*

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